Terms and conditions

These Terms and Conditions govern your access to and use of services provided by WildHub Casino (the “Platform”). By registering, depositing, wagering, or otherwise using the Platform, you accept and agree to be bound by these Terms. If you do not agree, you must not use the Platform. Capitalised terms used but not defined carry the meanings set out in these Terms.

1.1 Legal Status – License Number

1.1 WildHub Casino operates under a licensed e-gaming framework and utilises a Curaçao master licence structure commonly identified in the industry by licence and sublicense numbers such as 365/JAZ. The licence authorises the provision of online gaming services to eligible jurisdictions, subject to local law.

1.2 Legal Status – Issuing Authority

1.2 The applicable e-gaming licence is issued and overseen by the Curaçao Gaming Authority, recognised for supervising remote gambling operations, technical standards, and compliance obligations for licensees and sublicensees operating under its remit.

1.3 Legal Status – Jurisdiction

1.3 The Platform is operated in accordance with the rules applicable to its Curaçao licence. Availability of services to a particular user depends on the user’s local laws and these Terms; acceptance of a registration by the Platform does not imply legal advice or confirmation that play is lawful in any specific jurisdiction.

1.4 Legal Status – Allowed to Operate in Canada

1.4 The Platform accepts registrations and CAD transactions from users in Canada where local law permits participation with offshore operators. Users are responsible for ensuring compliance with any applicable provincial or federal laws before using the Platform.

2.1 Registration & Login – Step-by-Step Process

2.1 To open an account, you must complete the online registration form, providing an email address, a secure password, preferred currency (CAD may be selected), full name, date of birth, residential address, and telephone number, and confirm acceptance of these Terms and any applicable policy documents.

2.2 Registration & Login – Step-by-Step Process (cont.)

2.2 An activation email will be sent to the registered address. You must follow the instructions in that email to activate the account. After activation, you may set deposit limits and enable optional security features such as two-factor authentication where offered.

2.3 Registration & Login – Is KYC/ID Verification Required

2.3 Know Your Customer (KYC) verification is mandatory before the first withdrawal and may be required earlier for risk or security checks. You must supply a valid photo identity document, proof of address dated within three months, and, if requested, documentation to verify your payment method or source of funds.

2.4 Registration & Login – Time to Activate Account

2.4 Email activation is immediate upon following the link provided. KYC review times vary; documents that meet the stated requirements are typically reviewed within minutes to 24 hours, but may take longer during periods of high volume or where additional checks are needed.

2.5 Registration & Login – Terms of Registration

2.5 You must be of legal gambling age in your jurisdiction (minimum 18 unless higher local law applies). Only one account per person, household, device, or IP address is permitted. Accounts from jurisdictions listed as restricted in these Terms are not accepted. Providing false information may result in account suspension, loss of funds, and legal action.

3.1 Games & Providers – Top Games

3.1 The Platform aggregates content from multiple suppliers. Popular titles typically offered include high-profile slot releases and other RNG games with advertised RTPs; availability varies, and specific game RTPs and volatility are published within each game or provider information when available.

3.2 Games & Providers – Software Providers

3.2 The Platform sources games from established studios and smaller specialised providers. Providers may include leading suppliers of slots, table games, live dealer games, and instant-win games. Providers and game availability are subject to change.

3.3 Games & Providers – Provider Licensing

3.3 Individual game providers generally operate under their own regulatory licences and have their random number generators and game mechanics independently tested by recognised test houses. The Platform relies on provider certifications and periodic audits to ensure fair play.

3.4 Games & Providers – Provably Fair & Crash

3.4 Selected instant and crash-style games on the Platform may use provably fair mechanisms, allowing outcome verification through cryptographic methods. Where such features are available, instructions for verification are published with the relevant game.

3.5 Games & Providers – Total Game Count

3.5 The Platform offers a multi-provider catalogue comprising several thousand titles across slots, jackpots, table games, live dealer games, and specialty categories. Exact counts fluctuate as titles are added or removed.

3.6 Games & Providers – Game Categories

3.6 Game categories include video slots, classic slots, Megaways, progressive jackpots, blackjack, roulette, baccarat, video poker, live dealer games, crash games, keno, and instant-win options. Filtering and search tools are provided where supported.

4.1 Bonuses & Promotions – Welcome Bonus (Amount, % Match, Free Spins)

4.1 New users may be eligible for a structured welcome package where offered. Typical examples include a deposit match, for example 100% up to a stated CAD amount, and a set number of free spins credited according to the promotion’s rules. All welcome offers are subject to promotion-specific terms.

4.2 Bonuses & Promotions – Welcome Offers Specific to Canada

4.2 Welcome and promotional offers may be available in CAD for Canadian players. Minimum deposit amounts and qualifying payment methods are defined in each promotion. Offers may vary by country and may be restricted or adjusted to comply with local requirements.

4.3 Bonuses & Promotions – Process of Activation for Welcome Bonus

4.3 To activate a welcome bonus, you must opt in where required, enter any specified promo code, and make a qualifying deposit using an eligible payment method. Deposits from excluded methods are not eligible for bonuses; details are set out in each promotion’s rules.

4.4 Bonuses & Promotions – Wagering Requirements

4.4 Bonus funds and free-spin winnings are subject to wagering requirements. A standard wagering requirement for many offers is 35× the bonus amount or the value of winnings from free spins unless otherwise specified. Game contribution rates towards wagering requirements vary and are set out in promotion rules.

4.5 Bonuses & Promotions – Time Limits

4.5 Promotional offers are subject to claim and play-through time limits specified in each offer. Typical examples include a short claim window after registration and a play-through deadline of 30 days; free spins commonly expire within 24 hours of issuance unless stated otherwise.

4.6 Bonuses & Promotions – Recurring Promotions

4.6 The Platform may run recurring promotions such as weekly reloads, free-spin bundles, and tournaments. Each recurring promotion has its own eligibility criteria, wagering contributions, and expiry rules. Participation is governed by the respective promotion terms.

4.7 Bonuses & Promotions – Cashback Offers

4.7 Cashback offers may be available to eligible players and are applied according to promotional terms. Cashback may be paid as real cash or bonus funds and may carry wagering or withdrawal conditions depending on the VIP tier and promotion rules.

4.8 Bonuses & Promotions – Reload Bonuses

4.8 Reload bonuses and other deposit incentives are offered from time to time under defined conditions, including promo codes, minimum deposit amounts, and wagering requirements. Such offers cannot be combined with other bonuses unless expressly permitted.

4.9 Bonuses & Promotions – Free Spins Bonuses

4.9 Free spin promotions specify eligible games, spin value, and minimum deposit where applicable. Maximum winnings from free spins may be capped and are subject to the promotion’s terms, including wagering requirements for converted winnings.

4.10 Bonuses & Promotions – General Bonus Terms and Conditions

4.10 Unless expressly permitted, only one promotional offer may be active at a time. Maximum stake restrictions apply when wagering with bonus funds. The Platform reserves the right to void or reclaim bonuses and winnings if bonus abuse, exploitation, or fraudulent behaviour is suspected.

5.1 VIP / Loyalty – VIP Tiers and Rewards

5.1 The Platform operates a loyalty and VIP programme with discrete tiers. Each tier offers progressively enhanced benefits, which may include higher cashback rates, personalised bonuses, priority support, and other rewards as described in the loyalty programme terms.

5.2 VIP / Loyalty – VIP Tiers and Rewards (High Levels)

5.2 Upper-tier VIP benefits may include expedited withdrawals, higher transaction limits, dedicated account management, and bespoke promotional offers. Eligibility and benefits are subject to the Platform’s policies and may be reviewed periodically.

5.3 VIP / Loyalty – How to Qualify

5.3 Progression through VIP tiers is determined by points or equivalent metrics earned through real-money wagering. Specific earning rates and qualification thresholds are published in the loyalty programme rules and may vary by game type.

5.4 VIP / Loyalty – Loyalty Program Description

5.4 Loyalty points may be redeemable for bonus funds, free spins, or other rewards at rates set by the Platform. Accrual and redemption mechanics, including any fees or minimums, are governed by the loyalty programme terms.

5.5 VIP / Loyalty – Loyalty Program Rules

5.5 Loyalty points and VIP status are subject to expiry, downgrades, or forfeiture where inactivity or suspected abuse occurs. The Platform reserves the right to modify or terminate the loyalty programme with notice as required by applicable rules.

6.1 Payments – Deposit Methods (Min/Max, Processing, Fees)

6.1 The Platform accepts a range of payment methods for CAD deposits where offered, including card schemes, Interac, select e-wallets, prepaid vouchers, and cryptocurrencies. Minimum and maximum deposit amounts vary by method and are displayed in the cashier. Deposits are generally processed instantly.

6.2 Payments – Deposit Methods (Processing & Fees)

6.2 The Platform does not ordinarily charge fees for deposits. Third-party service providers, banks, or networks may apply their own fees or FX charges when funding accounts from non-CAD sources; such charges are outside the Platform’s control.

6.3 Payments – Withdrawal Methods (Min/Max, Processing, Fees)

6.3 Withdrawals can be made using supported methods listed in the cashier. Minimum and maximum withdrawal amounts are set per method and may vary by VIP level. Withdrawal requests are subject to verification procedures prior to processing.

6.4 Payments – Withdrawal Processing & Geo-Availability

6.4 Withdrawal requests are reviewed and processed according to the Platform’s procedures. Review times are displayed in the cashier and typically occur within business hours. E-wallets and cryptocurrency payouts may be faster once approved; bank transfers may require additional time to reach Canadian bank accounts.

6.5 Payments – Fees and Geo-Blocks

6.5 The Platform typically does not apply withdrawal fees for standard methods, although small administrative charges may apply in exceptional circumstances. Certain provinces or jurisdictions may impose local restrictions; players are responsible for complying with applicable local requirements.

7.1 Key T&Cs – Bonus Terms (Wagering, Max Bet, Game Restrictions)

7.1 All bonuses and promotional credits are subject to wagering requirements, maximum bet limits, and game contribution schedules stated in each offer. Low-house-edge table games and some variants may be excluded or contribute at a reduced rate towards wagering requirements.

7.2 Key T&Cs – Bonus Structure

7.2 Offers may be delivered in tiers or across multiple deposits. Each promotion contains precise eligibility rules, wagering multiples, expiry windows, and any caps on winnings. Promotional terms override general statements where there is a conflict.

7.3 Key T&Cs – Deposit Limits

7.3 You may set personal deposit limits in your account at any time. The Platform may also impose limits for responsible gambling, risk management, or regulatory reasons. Requests to decrease limits take effect immediately; requests to increase limits may be subject to a cooling-off period.

7.4 Key T&Cs – Withdrawal Limits

7.4 Withdrawal limits apply per transaction, day, week, or month and may be tiered by VIP status. Exceptional large payouts, including progressive jackpot awards, may be paid in instalments or require additional verification.

7.5 Key T&Cs – Account Restrictions

7.5 Accounts may be restricted, suspended, or closed and funds withheld where multi-accounting, chargebacks, false documentation, bonus abuse, collusion, or other fraudulent or prohibited activity is suspected. The Platform may request additional documentation and reserves the right to take action in accordance with these Terms.

8.1 Mobile & Technical – App Availability (iOS/Android)

8.1 The Platform provides a responsive mobile website compatible with iOS and Android browsers. Where offered, an Android APK or web-app shortcut for iOS may be available for direct download; distribution and availability depend on local store policies and platform rules.

8.2 Mobile & Technical – Mobile Browser Optimization

8.2 The Platform uses responsive HTML5 design to adapt to common mobile devices, offering access to the cashier, promotions, account settings, and game library without requiring a separate desktop login.

8.3 Mobile & Technical – User Experience and Speed on Mobile

8.3 Game loading times and navigation performance depend on device capabilities and connection speed. The Platform aims to optimise pages for 4G/5G connections and standard mobile hardware to provide a consistent user experience.

8.4 Mobile & Technical – Registration on Mobile

8.4 Mobile registration follows the standard signup flow. Users may upload KYC documents directly from the device camera or photo library and complete activation steps via email or in-app prompts.

8.5 Mobile & Technical – Biometric Login & Live Casino

8.5 Where supported by the device and browser, biometric authentication, for example fingerprint or Face ID, may be enabled for convenience. Live dealer streams are provided in a format optimised for handheld screens where available.

8.6 Mobile & Technical – App Ratings (Indicative)

8.6 Third-party app store or alternative store ratings, where applicable, reflect user feedback and may vary over time. Ratings are indicative and do not form part of these Terms.

9.1 Security & Fair Play – SSL & Encryption Standards

9.1 The Platform uses industry-standard encryption and secure protocols to protect data in transit and reasonable technical measures to protect data at rest. No method of transmission or storage is completely secure; users must also take precautions to safeguard their account credentials.

9.2 Security & Fair Play – DDoS & Firewall

9.2 The Platform utilises firewalls, CDN, and DDoS mitigation measures provided by third-party infrastructure suppliers to maintain service availability and protect against common network threats.

9.3 Security & Fair Play – RNG & Game Fairness (Auditors)

9.3 RNG-based game outcomes are supplied by game providers who typically subject their products to independent testing by recognised test houses. The Platform relies on provider certificates and lab reports to support fair play assurances.

9.4 Security & Fair Play – Provably Fair Tools

9.4 For games employing provably fair mechanics, verification tools and instructions are provided with the relevant game. Such tools enable players to confirm that game outcomes correspond to declared seeds or hashes where applicable.

9.5 Security & Fair Play – Customer Support (Channels, Response Time)

9.5 Customer support is available via live chat and written support channels. Response times vary by channel; live chat is prioritised for immediate assistance, while written responses are typically provided within a few business hours.

9.6 Security & Fair Play – Support Availability (Hours, Languages)

9.6 Support is provided in English around the clock, with additional language support during peak periods. Availability of languages may change and is communicated via the Platform’s support channels.

10.1 Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

10.1 The Platform provides in-account Responsible Gambling tools, including daily, weekly, and monthly deposit limits, loss limits, and wagering caps. Players may set or lower such limits at any time; increases may be subject to a waiting period.

10.2 Responsible Gambling – Time-Outs & Self-Exclusion

10.2 Players may request short time-outs or longer self-exclusion periods. Short time-outs are typically available from 24 hours up to 30 days; self-exclusion may be set for 6 months or permanently. Accounts subject to self-exclusion cannot be reopened until the specified period has elapsed and any cooling-off processes are complete.

10.3 Responsible Gambling – Session Reminders & Reality Checks

10.3 The Platform offers optional reality checks and session reminders that inform players of elapsed session time and account activity at configurable intervals to support safer play.

10.4 Responsible Gambling – Links to Support Organisations

10.4 Information about gambling support organisations and counselling services is available via the Platform’s responsible gambling information page. Players seeking help are encouraged to contact relevant regional support organisations.

10.5 Responsible Gambling – Alignment with Canada Standards

10.5 While operating under an offshore licence, the Platform’s responsible gambling tools are broadly aligned with recognised best practices used in regulated Canadian markets. The Platform is not regulated by provincial Crown corporations; players should consult local regulators for jurisdiction-specific advice.

11.1 Advantages & Disadvantages – Pros

11.1 The Platform’s benefits include a broad multi-provider game selection, CAD payment options, customer support, and loyalty mechanics. Features and service levels vary by market and are described within the Platform’s pages.

11.2 Advantages & Disadvantages – Pros (cont.)

11.2 Additional advantages may include mobile-optimised access and support for a mix of traditional and cryptocurrency payment options where provided. The Platform’s VIP programme may offer enhanced limits and personalised service to qualifying players.

11.3 Advantages & Disadvantages – Cons

11.3 As an offshore operator, the Platform is not subject to every national or provincial regulator’s oversight. KYC verification may delay withdrawals, and some promotional terms, including wagering requirements and game restrictions, may be less favourable to casual players. Users must assess the suitability of the Platform for their needs.

12.1 General Casino Information – Year Founded

12.1 The Platform commenced operations in the mid-2020s as a multi-provider online gaming and betting platform. Specific launch dates are retained in administrative records.

12.2 General Casino Information – Operator/Parent Company

12.2 The Platform is operated by an entity holding and operating under the applicable Curaçao licence structure and contracts with third-party providers for software, payment processing, and related services. The operator is responsible for service delivery and compliance under these Terms.

12.3 General Casino Information – Supported Languages

12.3 The Platform’s interface is primarily available in English and may offer additional language options such as French, German, Spanish, and Portuguese, depending on user location and device settings.

12.4 General Casino Information – Accepted Countries

12.4 The Platform accepts players from many unrestricted “.com” markets, including Canada where permitted by local law. Acceptance of players is subject to these Terms and any local legal limitations.

12.5 General Casino Information – Restricted Countries

12.5 Certain countries and jurisdictions are restricted from using the Platform, including jurisdictions where online gambling is prohibited or where the Platform has chosen not to offer services. The Platform’s cashier and registration flow identify restricted locations during signup.

12.6 General Casino Information – Short Brand Description

12.6 The Platform provides online casino and related betting services with a focus on a diverse game library, live dealer content, and promotional programmes. Use of the Platform is subject to these Terms and applicable laws.

Additional Provisions

13.1 Changes to Terms: The Platform may amend these Terms from time to time. Material changes will be communicated by posting updated Terms on the Platform and, where appropriate, by direct notification. Continued use after publication constitutes acceptance.

13.2 Governing Law and Dispute Resolution: These Terms and any disputes arising from them are governed by the law applicable to the licence and the Platform’s operation. Disputes should be raised with customer support in the first instance. The Platform may require disputes to be dealt with through specified dispute resolution procedures.

13.3 Limitation of Liability: To the maximum extent permitted by applicable law, the Platform’s liability to users is limited. The Platform is not liable for indirect, special, or consequential losses, or losses arising from circumstances beyond its reasonable control.

13.4 Data Protection and Privacy: Personal data is processed in accordance with the Platform’s Privacy Policy. By using the Platform, you consent to the collection and use of your personal data as described in that policy and for verification, payment processing, anti-fraud, and compliance purposes.